Add the product you require including "Colour and Size" if applicable to the shopping cart, when you have finised shopping click on the checkout, you will find the total of the goods including 17.5% VAT and postage and packing cost, then simply follow payment instructions.
*Ordering by Post*
You can print off an order form HERE or write your order on paper, add the relevant postage charges to the cost of your order and send payment by cash (SPECIAL DELIVERY), postal order or cheque (made payable to super star tees)
Super Star Tees.
28 Dunstall Close
Tilehurst
Reading
RG31 5AY
UK Phone/Fax : 0118 9615869
Intl. Phone/Fax : 044 118 9615869
*Dispatch and Delivery*
Orders are sent using Royal Mail 1st class recorded delivery and are normally with you within 2 days. Orders outside the UK will take longer to arrive.
*Cancellation of Order*
After placing your order if you wish to cancel you may do so within 2 days, if your order has already been dispatched the postage and packaging charges will not be refunded the item must be returned to us in a saleable condition within 14 days.
*Returns*
In the event that you need to return a item for a exchange or refund.
Please phone or email us within 7 days of receiving your order, you Will then be given a returns id number and the address where you should send your return to.
Exchanges or refunds are normally dealt with, within 3 days of receipt of the returned item.
If for any reason you need to contact us use one of these email addresses
(replace 'AT' with @)
- sales 'AT' superstartees.co.uk
- admin 'AT' superstartees.co.uk
Or phone us on UK Phone/Fax : 0845 6434651
Intl. Phone/Fax : 044 845 6434651
Returned items can only be accepted if they are received in original re-saleable condition.
*Items returned due to non delivery*
It is your responsibility to provide us with the correct address for delivery.
Items returned to us due to wrong address information or failure to acknowledge cards left by Royal mail will be resent but the customer is responsible for the extra postage charges.
*Privacy Policy*
In our society, raw data is a valuable commodity. Every time you buy something with your credit card, use a cash machine, surf the internet or subscribe to a magazine, information is collected about you.
In such an environment, the question of privacy arises.
Privacy is defined not only as the right to be free from intrusion and interruption, but also the right to have control over one's personal information.
superstartees.co.uk appreciates and respects the privacy of our customers and we will not sell, trade or rent your personal information to others.
Your details are stored safely and securely,on our shopping cart Miva Merchant 5.5 which is the most secure online shopping cart system available and all our servers are run on Redhat linux.
You have the right to request us to remove all details about yourself at any time.
To ensure your financial security, at Super Star Tees we outsource credit and debit card handling to Paypal Website Payments Pro. We have chosen to do this so that our customers have confidence that their card details are in safe hands.
If you have any issues what so ever, please do not hesitate to contact us
*Fraud Policy*
All of our orders are checked carefully by members of our staff. Any fraud or attempted fraud is dealt with very seriously by us and our merchant services.
If we detect a fraud we will contact our merchant service provider, the card issuing company and the police (internationally).
We try to be as fair as possible with all our customers but, we do always prosecute fraudsters as several people have already found out.
